AfroSoko

Terms of Service

The rules and guidelines for using our marketplace

Last Updated: June 1, 2023

Introduction

Welcome to ShopNasi. These Terms of Service ("Terms") govern your access to and use of the ShopNasi website, mobile application, and services (collectively, the "Platform"). By accessing or using our Platform, you agree to be bound by these Terms and our Privacy Policy.

Please read these Terms carefully before using our Platform. If you do not agree to these Terms, you may not access or use our Platform.

Definitions

  • "ShopNasi," "we," "our," or "us" refers to ShopNasi, the company operating this Platform.
  • "User," "you," or "your" refers to any individual or entity that accesses or uses our Platform.
  • "Seller" refers to any User who offers products or services for sale on our Platform.
  • "Buyer" refers to any User who purchases products or services on our Platform.
  • "Content" refers to all text, images, videos, audio, and other materials that appear on our Platform.

Account Registration

To access certain features of our Platform, you may need to register for an account. When you register, you agree to provide accurate, current, and complete information and to update this information to keep it accurate, current, and complete.

You are responsible for safeguarding your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

We reserve the right to disable your account at any time, including if we believe that you have violated these Terms.

Marketplace Rules

For Sellers

As a Seller on our Platform, you agree to:

  • Provide accurate and complete information about your products or services
  • Set fair and transparent prices
  • Fulfill orders promptly and as described
  • Communicate professionally with Buyers
  • Comply with all applicable laws and regulations
  • Pay all applicable fees and taxes

We reserve the right to remove any listing that violates these Terms or that we determine, in our sole discretion, is harmful to our Platform or Users.

For Buyers

As a Buyer on our Platform, you agree to:

  • Provide accurate payment and delivery information
  • Pay for items you have committed to purchase
  • Communicate professionally with Sellers
  • Comply with all applicable laws and regulations

Payments and Fees

We use third-party payment processors to facilitate transactions on our Platform. By making a purchase, you agree to the terms and conditions of these payment processors.

Sellers may be charged fees for listing or selling products on our Platform. These fees will be clearly disclosed before a Seller lists a product.

All prices on our Platform are shown in the local currency unless otherwise specified. Buyers are responsible for any applicable taxes, customs duties, or other charges associated with their purchases.

Delivery and Delivery

Sellers are responsible for delivering products to Buyers in a timely manner and as described in their listings. Sellers must provide tracking information when available.

Delivery times are estimates and may vary based on the Seller's location, the Buyer's location, and other factors beyond our control.

Returns and Refunds

Each Seller may have their own return and refund policy, which should be clearly stated in their listings. We encourage Sellers to offer fair return and refund policies.

If a dispute arises between a Buyer and a Seller, we may, at our discretion, mediate the dispute and make a final decision regarding returns or refunds.

Intellectual Property

Our Platform and its original content, features, and functionality are owned by ShopNasi and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

By posting Content on our Platform, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such Content in connection with providing our Platform.

You represent and warrant that you own or have the necessary rights to the Content you post on our Platform and that such Content does not violate the rights of any third party.

Prohibited Activities

You agree not to:

  • Use our Platform in any way that violates any applicable law or regulation
  • Impersonate any person or entity or falsely state or misrepresent your affiliation with a person or entity
  • Engage in any conduct that restricts or inhibits anyone's use or enjoyment of our Platform
  • Attempt to gain unauthorized access to any part of our Platform
  • Use our Platform to send unsolicited or unauthorized advertising or promotional material
  • Use our Platform to transmit any malware, spyware, or other malicious code
  • Collect or track the personal information of others
  • Sell or transfer your account to another party

Limitation of Liability

To the maximum extent permitted by law, ShopNasi and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

  • Your access to or use of or inability to access or use our Platform
  • Any conduct or content of any third party on our Platform
  • Any content obtained from our Platform
  • Unauthorized access, use, or alteration of your transmissions or content

Disclaimer of Warranties

Our Platform is provided on an "as is" and "as available" basis. ShopNasi makes no warranties, expressed or implied, regarding the operation of our Platform or the information, content, or materials included on our Platform.

We do not guarantee that our Platform will be secure or error-free or that our Platform will always be available.

Indemnification

You agree to indemnify, defend, and hold harmless ShopNasi and its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, or expenses, including reasonable attorneys' fees and costs, arising out of or in any way connected with your access to or use of our Platform or your violation of these Terms.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Terms on our Platform or by other means as required by law.

Your continued use of our Platform after any changes to these Terms constitutes your acceptance of the revised Terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Tanzania, without regard to its conflict of law provisions.

Dispute Resolution

Any dispute arising out of or relating to these Terms or our Platform shall first be resolved through good faith negotiations between the parties. If the dispute cannot be resolved through negotiations, it shall be submitted to binding arbitration in accordance with the rules of the Tanzania Arbitration Act.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable.

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and ShopNasi regarding our Platform and supersede all prior agreements and understandings, whether written or oral.

Contact Us

If you have any questions about these Terms, please contact us at:

ShopNasi
Email: legal@shopnasi.com
Address: 123 Market Street, Dar es Salaam, Tanzania