Privacy Policy
How we collect, use, and protect your information
Last Updated: June 1, 2023
Introduction
ShopNasi ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our marketplace website, mobile application, and any related services (collectively, the "Platform").
Please read this Privacy Policy carefully. By accessing or using our Platform, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.
Information We Collect
We may collect information about you in various ways, including:
Personal Information
When you create an account, place an order, or engage with our Platform, we may collect personal information such as:
- Name
- Email address
- Phone number
- Delivery and billing address
- Payment information (processed securely through our payment processors)
- Date of birth
- Profile picture
Usage Information
We automatically collect certain information about your device and how you interact with our Platform, including:
- IP address
- Device type and operating system
- Browser type
- Pages viewed and time spent on pages
- Referring website or application
- Search terms used to reach our Platform
- Interactions with our content and advertisements
Location Information
With your consent, we may collect precise location information from your device to provide location-based services, such as finding nearby stores or delivery options.
How We Use Your Information
We may use the information we collect for various purposes, including to:
- Process and fulfill your orders
- Create and manage your account
- Provide customer support
- Send transactional emails and order updates
- Send marketing communications (with your consent)
- Personalize your shopping experience
- Improve our Platform and services
- Detect and prevent fraud or unauthorized access
- Comply with legal obligations
How We Share Your Information
We may share your information with:
- Sellers on our Platform: To fulfill your orders and provide customer service
- Service Providers: Third-party companies that perform services on our behalf, such as payment processing, delivery, data analysis, and customer support
- Business Partners: Trusted companies with whom we collaborate to offer joint promotions or products
- Legal Authorities: When required by law, court order, or governmental regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets
Your Choices and Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Accessing, correcting, or deleting your personal information
- Withdrawing consent for processing your data
- Opting out of marketing communications
- Requesting a copy of your personal information
- Restricting or objecting to certain processing activities
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Children's Privacy
Our Platform is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
International Data Transfers
Your information may be transferred to, stored, and processed in countries other than the one in which you reside. By using our Platform, you consent to the transfer of your information to countries that may have different data protection laws than your country.
Third-Party Links
Our Platform may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our Platform or by other means as required by law.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
ShopNasi
Email: privacy@shopnasi.com
Address: 123 Market Street, Dar es Salaam, Tanzania